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Holstein Association USA, Inc., seeks a talented Customer Information Specialist. This position is located in our Brattleboro, VT office.
Job Purpose:
Provide world-class service and support to Association members and customers by efficiently and effectively working across Identification and Genetic Services departments. In addition, serve as an in-house sales and service representative for key customers.
Major Responsibilities:
Classification Services:
• Maintain an extensive knowledge of classification program options
• Assist customers with applying for classification
• Assisting customers with scheduling questions and changes for classification.
• Research and update classification errors accordingly.
• Maintain a thorough knowledge of processing classification scores for registered and pending animal records.
Identification Services:
• Assist customers in ordering genomic tests
• Maintain proficiency in the use of computer programs, including the Association’s database and order entry systems.
• Resolve questions for members and customers regarding genomic testing and parentage verification.
• Review and make appropriate decisions on registration applications that are pending due to genetic and quality assurance questions.
• Adhere to the policies and procedures relating to all quality assurance functions.
• Maintain a working knowledge of the Association’s products, programs, and pricing.
Customer Service:
• Answer incoming member and customer telephone calls and emails to provide support.
• Promote Association products and services as appropriate.
• Maintain an extensive working knowledge of Association products and services, policies, procedures, and pricing.
• Maintain proficiency in the use of computer programs, including the Association’s database and order entry systems.
• Keep detailed records as required to efficiently fulfill customer orders and requests for information.
• Liaise with other departments by obtaining information or forwarding requests to the appropriate department for order completion or question resolution.
• Provide support for the Association website, software applications and other online services.
Genetic Service:
• Assist customers in ordering genomic tests
• Maintain proficiency in the use of computer programs, including the Association’s database and order entry systems.
• Resolve questions for members and customers regarding genomic testing and parentage verification.
• Review and make appropriate decisions on registration applications that are pending due to genetic and quality assurance questions.
• Adhere to the policies and procedures relating to all quality assurance functions.
• Maintain a working knowledge of the Association’s products, programs, and pricing.
Education and Experience:
• AS or BS in Dairy Science, Animal Science, or related field, preferred
• 2 years of related experience, preferred (preference given to dairy/agriculture industry experience)
Competencies:
• Excellent interpersonal skills
• Excellent customer service skills
• Excellent communication skills (verbal, written, listening)
• Strong problem-solving skills
• Strong organizational and time management skills
• Strong computer proficiency, including Microsoft Office applications
• Very detail oriented
• Flexibility to work independently or in a team environment
• Ability to travel periodically
Compensation may vary based on skills, experience, and location.
As a valued team member, you will receive a competitive wage and a great benefit package including medical and dental insurance, a retirement savings plan, and paid time off. All set in a pleasant, professional working atmosphere. If you meet the qualifications noted above, please forward your cover letter and resume to:
Human Resources
Holstein Association USA, Inc.
1 Holstein Place, PO Box
808 Click Here to submit your resume online.
Brattleboro, VT 05302-0808
[email protected]
The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state,
and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age,
religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics,
protected veteran status, gender identity or expression or any other characteristics protected by
law.
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